General Terms & Conditionswww.finbet.co.ug

This General Terms and Conditions (the “T&C”) together with all integral parts published on the Company’s website at www.finbet.co.ug (the “Website”) constitute a binding agreement between the Company and the Customer (the “Agreement”).

  1. Introduction
    1. This Agreement is entered by and between Wizard Entertainment Group Limited - a company incorporated and registered in Uganda under registration No. 080020001440010 (the “Company”) - on the one part and a natural person who has completed and sent the registration form to the Company through the Website (the “Customer”) - on the other part.
    2. The integral parts of this T&C are all documents, specific terms and conditions, policies, disclaimers and other announcements - as amended from time to time – published and available on the Website.
    3. This Agreement supersedes any previous agreements and other arrangements between the Company and the Customer, in any form. The provisions of this Agreement shall be considered as accepted unconditionally by the new Customer after clicking on the “Complete” button during the registration process and sending the registration form to the Company or by the further use of the Company’s services by the present Customer. In this way, the Customer enters into a legally binding agreement. The acceptance of this Agreement by the Customer means that the Customer read, understood and agreed with all the terms and conditions specified in this Agreement. The Customer has no right to cancel or terminate this Agreement on the basis that it is a distance contract.
    4. In case of conflict between the provisions of the T&C and its integral part, the provisions of the T&C shall prevail, unless the integral part states otherwise.
    5. The official language of the Company is English. All the Company’s documents and other information are available in English. Any translations into other languages are available only for information purposes and the English version shall prevail.
    6. The Customer represents and warrants to the Company that in accordance with the law in the country of residence, the Customer has the legal capacity and full capacity to perform acts in law and may conclude this Agreement effectively and execute all rights and obligations under this Agreement. The Customer represents and warrants to the Company that there is no legal or factual obstacle preventing the conclusion and execution of this Agreement and that the conclusion of this Agreement does not violate any other agreements to which the Customer is a party.
    7. The Customer represents and warrants to the Company that the Customer is not and will not be during the use of the Company’s services a resident of the following countries and territories: the United States of America and its dependencies, the United Kingdom, Myanmar, North Korea, Singapore (the “Prohibited Territories”). Also, the Company reserves the right to exclude other countries or territories from the service area and add them to the list of the Prohibited Territories.
    8. The Customer represents and warrants to the Company that the Customer shall not use the Company's services for commercial and professional purposes. The use of the Company's services constitutes only personal entertainment for the Customer.
    9. The Customer agrees to the use of electronic communication in order to enter into this Agreement, to use of the Company’s services and to the electronic delivery of all documents, notifications and statements, in particular, concerning the execution of this Agreement, the Customer’s activity and its results. The Customer waives any rights or requirements under any law in any jurisdiction which require an original (non-electronic) signature or delivery of non-electronic documents, notification or statements.
  2. Services
    1. The Company provides online services which are described in detail on the Company’s Website. Also, the terms and conditions of the Company’s certain services are available on the Company’s Website.
    2. In specific cases, especially in certain countries or territories, the Company reserves the right to offer the services through a website hosted on a different URL than the Website.
    3. All services are provided without warranty of any kind, either express or implied. The Company does not guarantee that all services will be available at all times.
    4. The Company reserves the right to add new services, modify offered services and suspend or discontinue, temporarily or permanently, the provision of all or any part of services, without giving any reasons and without notice.
    5. The Company provides services only to the Customers over 25 (twenty-five) years old or over other higher legal age in the country of the Customer’s residence. The Company is not responsible for the use of services by the Customers who do not meet the requirement indicated in the preceding sentence and for the resulting consequences.
    6. Notwithstanding the provision specified in section I point 7, the Company reserves the right to refuse to provide services to residents of other country or territory where the provision of services covered by this Agreement is contrary to the law of that country or territory. The Customer is obligated to ensure that the use of the Company’s services is legal in the country or territory of his/her residence. The Company is not responsible for the use of the services by the residents of these countries or territories and for the resulting consequences.
    7. Notwithstanding the foregoing, the Company reserves the right to refuse or discontinue the further provision of services to the Customer at any time, without giving any reasons and without notice.
    8. In cases specified in point 3, 4 and 7 the Company bears no responsibility for Customer’s losses and damages, including but not limited to the financial losses, and the Customer does not have any claims against the Company.
  3. Risk disclosure
    1. The Customer uses the Company’s services at his/her own risk. The Customer acknowledges that the use of the Company's services should be fun and entertainment but also it may be addictive and cause negative consequences in the Customer's life. Also, the Customer acknowledges that the use of the Company's services is associated with high risk and may result in loss of all funds. Therefore, the use of the Company’s services may not be suitable for everyone and the Customer should ensure that he or she understands the nature of the Company’s services and knows all risks and costs associated with that. The Customer should use the Company’s services in a responsible manner.
    2. The Customer is solely and totally responsible for all own decisions and actions, and for their results, both positive and negative.
    3. The Company does not provide to the Customer any legal, tax and other advisory related to any of the Customer’s decision and action. The Customer is solely liable for all tax obligations, in particular, for tax liabilities arising from the placed bets and the winnings. The Customer is obligated to calculate and pay all taxes and other duties applicable to his/her activity in the Customer’s country of residence. In the event that the Company is required to pay any taxes or other duties directly to the competent authority in the country of residence of the Customer, then the Company is entitled to deduct the paid amount from the funds accumulated on the Customer’s Account or claim the paid amount from the Customer.
    4. The Customer acknowledges and accepts that during the use of the Company’s services may also occur risks and obligations other than above mentioned.
  4. Account and KYC procedure
    1. In order to open the account in the Company, the Customer must take the registration process on the Website. The Customer has to submit and verify his/her mobile phone number, set a password and confirm he/she is over 25 years old and agrees with the Terms and Conditions.
    2. The Company reserves the right to refuse to open the account to the Customer, without giving any reasons. Also, the Company reserves the right to introduce any specific restrictions and limits relating to the use of the account and the Company’s services by the Customer.
    3. The Customer accepts that he or she may have only one account. If the Company becomes aware that the Customer opened two or more accounts, the Company shall be entitled, at its own discretion and without notice, to close all of the Customer’s accounts.
    4. The Customer confirms that the purpose of the opening of the account is the use of the Company’s services in his/her own behalf and on his/her own account. The Customer cannot transfer the account to any third party. The account and the funds accumulated there cannot be the subject of guarantee or protection in favour of any third party.
    5. The account can be maintained only in one currency. The account shall be maintained in the Ugandan shilling (UGX) or in any other currency, if available.
    6. In order to allow the Customer to use the account, the Company may request the minimum initial deposit in a given amount. In such a case, the account shall be activated by the Company upon receipt of the first deposit in the requested amount.
    7. The Customer acknowledges and accepts the fact that the Company is unable to identify a person who is logging in to the account. The number of the account, username and password (the “Log-in Details”) cannot be disclosed to any third party by the Customer. The Customer is solely responsible for the security of Log-in Details. The Customer agrees to keep the Log-in Details secret and not to allow anyone to use them. Each person using the correct Customer's Log-in Details is considered the Customer and a rightful holder of the account. The Customer accepts that is solely responsible for all actions taken by anybody under the Customer’s Log-in Details and for the consequences resulting from this. The Customer is required to remain logged out of the account when not using the account. The Company, at its own discretion and without notice, is entitled to close the account if the Company becomes aware that the Customer allowed any third party to log in or to use the account.
    8. The Customer confirms that during the registration process he/she provided true, accurate, current and complete information. The Customer is obligated to immediately inform the Company of each change of information provided during the registration process and later changed.
    9. At any time, the Company is entitled to complete Know-Your-Customer procedure for identifying and verification of the Customer (the “KYC Procedure”). During the KYC Procedure, the Company is entitled to require the reliable proof of the Customer’s place of residence and the proof that the Customer is over 25 (twenty-five) years old or the Customer is over other higher legal age in the country of the Customer’s residence, such as the copy of identity card, passport or other official document identifying the Customer and the copy of utility bill issued in last three months which showing the Customer’s name and his/her address.
    10. In case of suspicion that the information provided by the Customer during the registration process is untrue, inaccurate or incomplete or when the Customer did not provide the proofs mentioned in point 9 above or provided proofs are not sufficient, the Company is entitled to close the Customer’s account, at its own discretion and without notice. In such event, the funds accumulated on the Customer account shall be frozen until the KYC procedure is correctly completed.
    11. If the Customer does not take action on the account for at least 180 (one hundred eighty) days since the date of settlement of the last Customer’s action, the Customer’s account shall be deemed as inactive (the “Dormant Account”).
    12. In case indicated in the previous point, the Company shall charge an administrative fee of 5 (five) % of the balance of the Customer’s account for each calendar month starting from the month in which the Customer’s account has been deemed as the Dormant Account (the “Administrative Fee”). The Administrative Fee shall be deducted from the funds accumulated on the Customer account no later than on the last day of each calendar month.
    13. The Company shall stop to charge the Administrative Fee in the calendar month in which the Customer started to take action on the account and to use the Company’s services for real money.
    14. The Company shall close the Customer’s account when the balance of the account shall be zero or negative as the results of the charging of the Administrative Fee or deducting of other fees due to the Company from the Customer.
    15. The Company may, from time to time, provide various bonuses to the Customer’s Account. Such bonuses may be offered for a limited period of time. The Company is entitled to change, freeze or cancel the bonuses’ terms and conditions. At any time, the Company has the right to remove any bonus and the profits achieved by using such bonus from the Customer’s account, in its sole discretion and without giving any reasons. The specific terms and conditions of any bonus shall be available on the Company’s Website.
    16. The Customer represents and warrants to the Company that the Customer shall use the Company’s services in an honest and ethical manner and in accordance with the provisions of this Agreement and applicable law. Especially, the Customer shall not use the Company’s services to perform criminal activity, including but not limited to money laundering and terrorism financing. In particular, in case of suspicion of fraud, forgery, abuse or any other breach of law or this Agreement by the Customer, the Company may, at its discretion and without notice, close the Customer’s account.
    17. The balance of the account, statements and reports relating to the Customer’s actions and their results are available online after logging into the account. The Company does not send any printed statements and reports to the Customer.
    18. The Customer may access the account through the Website. The Company does not guarantee that the Customer shall have access to the account at all times.
    19. The Company reserves the right to temporarily or permanently limit or terminate the Customer’s access to the account or to the Website, without notice, in order to ensure or restore the orderly operation of the Website or to protect the Company’s interest.
    20. The Company is responsible for maintaining the Website, therefore the Customer accepts that the Company or third party may carry out maintenance work which may cause shutting down, restarting or refreshing the servers to ensure the effective and efficient operation of the Website. In these cases, the Customer may not have access to the account.
    21. If the Customer is unable to access to the account, the Customer may contact the Company by e-mail at [email protected]
    22. The Company is not liable for any disruptions, delays or problems in communication experienced by the Customer when using the Website.
    23. The Customer shall not, whether by act or omission, do anything that may violate the integrity, functionality and operation of the Website and other Company's systems, and what may cause their damage or malfunction. Otherwise, the Customer is solely responsible for all of the Company's losses and damages.
    24. In the event of the closure of the Customer’s account(s), in particular in cases specified in point 3, 10 and 16 above, placed bets shall be voided, and all winnings shall be cancelled. The Company is entitled to settle and deduct all the Customer’s obligations from the funds accumulated on the Customer’s account. The amount remaining in the closed Customer’s account(s) shall be returned by the Company to the Customer’s bank account or to the Customer’s e-wallet. At the Company’s request, the Customer is obligated to return the paid winnings to the Company’s bank account or to the Company’s e-wallet, depending on the way that the winnings have been paid. In any case – before any funds are transferred to the Customer’s bank account or e-wallet, the Company is entitled to exercise the KYC procedure for identifying and verification of the Customer in accordance with section IV point 9. The Customer accepts that in the event of the closure of the Customer’s account(s), the Company bears no responsibility for the Customer’s losses and damages, including but not limited to the financial losses, and the Customer does not have any claims against the Company.
    25. The Customer accepts that the Company bears no responsibility for Customer’s losses and damages, including but not limited to financial losses, caused by the lack of access to the account or to the Website and by the malfunction of the Website, delays or problems in communication experienced by the Customer when using the Website or the Company’s services, regardless of the reason. In these cases, the Customer does not have any claims against the Company.
    26. The Company makes no express or implied warranty that the Website is free of errors, defects, viruses and other harmful mechanisms. The Customer accepts that the Company is not responsible for any destructions, damages or malfunctions of the Customer's equipment regardless of the reason, in particular when are caused by the use of the Website.
  5. Payments
    1. At any time, the Customer may transfer funds to the Company and from the Company during the course of this Agreement. Such funds shall be added to the Customer’s account and removed from the Customer’s account by the Company.
    2. Deposits, withdrawals and transfers shall be made using methods and in the currencies accepted by the Company. The Company does not accept cash deposits and does not execute cash transfers and withdrawals. The Company does not accept any third party’s deposits and the Company does not allow to make withdrawals and transfers to the bank account or e-wallet of any third party. The transfer of funds between the Customers’ accounts in the Company is not possible.
    3. Any funds received by the Company from the Customer in the currency in which the Customer does not have the account may be converted by the Company into the currency in which the Customer has the account. In this case, the Company bears no responsibility for the negative consequences for the Customer resulting from this and the Customer does not have any claims against the Company.
    4. The Customer acknowledges that the funds deposited to the Company by the Customer are not guaranteed in any way.
    5. The Company reserves the right to provide specific conditions and limits related to the use of certain payment methods. The Company does not guarantee that all payment methods shall be available for all Customers in all territories where the Company provides the services at all times. At any time, the Company has the right to change, limit or suspend available payment methods without giving any reasons and without notice.
    6. The Company reserves the right to set out the limits for the minimum and maximum amount of the deposits and withdrawals for any available payment method.
    7. The Customer undertakes to use only the bank accounts and e-wallets to which he/she is authorized in order to make deposits and withdrawals. The Company is entitled to request the proof that the Customer is authorized to any of the bank accounts or e-wallets which the Customer uses.
    8. The Customer warrants that all funds deposited to the Company are not intended for criminal or illegal activity, in particular for money laundering and terrorism financing.
    9. At any time, the Company may request from the Customer the proof of payment and any other additional documents, in particular confirming the source of funds deposited to the Company. A high-value deposit might need approval by the Company prior to adding the amount of the deposit to the Customer’s account. In any case, the Company has the right to reject at its own discretion the Customer's deposit, in particular, if the Company has no assurance about the legality of the Customer's funds.
    10. The Customer acknowledges and agrees that the Company is not obligated to pay the Customer any interest on funds accumulated on the Customer’s Account. The Customer waives any rights to receive interest earned on the Customer’s funds by the Company.
    11. The Company executes withdrawals and transfers of the Customer’s funds upon receipt of a relevant request from the Customer.
    12. The Customer may withdraw or transfer the funds to the mobile money account in the name of the Customer’s account holder. The minimum amount of the withdrawal is 20000 USh (Twenty thousand Ugandan shillings). The maximum amount of the withdrawal or transfer of funds to the mobile money account is 5000000 USh (Five million Ugandan shillings).
    13. The Company prior to executing of any withdrawal or transfer request of the Customer is entitled to carry out the KYC Procedure in accordance with section IV point 9 and points 7 and 9 above.
    14. The withdrawals and transfers from the Customer’s account are executed by using the same method as was used for making the deposit and to the same bank account or e-wallet of the Customer from which the deposit was made. The Company has the right to decline any withdrawal or transfer request and to ask the Customer to request the withdrawal or transfer of funds by using another method than the one which was used for making the deposit, in particular when the payment method used for making deposit has no withdrawal or transfer option.
    15. The Company will only execute withdrawals and transfers of the Customer’s funds in the currency in which the funds were deposited.
    16. The Company has the right to refuse to withdraw or transfer any amount of the Customer’s funds that have not been used for the use of the Company’s services, without giving any reason and without prior notice, except in the case of the closure of the Customer’s account.
    17. The Customer cannot withdraw or transfer the amount of bonus added to the Customer’s account. If the amount of bonus added to the Customer’s account has been rolled over 40 (forty) times starting from the moment of adding the amount of bonus to the Customer’s account then the amount of bonus becomes real money and the Customer may withdraw or transfer this amount, provided that the Customer does not have any other bonuses added to the account.
    18. The Company may reject the withdrawal or transfer request received from the Customer, without giving any reasons and without notice, in particular, when:
      1. the request does not include all required information;
      2. the request does not comply with the terms and conditions specified in this Agreement;
      3. the Customer did not provide the proofs mentioned in section IV point 9 of this Agreement or provided proofs are not sufficient to carry out the KYC Procedure;
      4. the funds in accordance with the Customer’s instruction should be transferred to another bank account or e-wallet than to the one from which the funds were deposited;
      5. the funds accumulated on the Customer’s account cannot cover the amount of withdrawal or transfer and related costs;
      6. the funds deposited by the Customer were not used for the use of the Company’s services;
      7. the Company suspects that the winnings of the Customer are the result of fraud, forgery, abuse or breach of this Agreement or law by the Customer.
    19. In the cases specified in point 18 above, the Company bears no responsibility for the Customer’s losses and damages, including but not limited to the financial losses and the Customer does not have any claims against the Company.
    20. The Company is not responsible for any delays, mistakes and the Customer’s losses or damages caused by the third parties during the execution of the Customer’s withdrawal or transfer requests. The Customer is obligated to pay and cover all fees, costs and other expenses charged by the third parties in connection with the execution of the withdrawal and transfer requests.
    21. All fees, costs and other expenses associated with the deposits, withdrawals and transfers are borne by the Customer and the Company may deduct them directly from the Customer’s funds accumulated in the account.
    22. The Company is not liable for any mistakes committed during the taking deposits from the Customer and at the time of making withdrawals and transfers of funds to the Customer. It is understood that if the Customer provided wrong data or instructions for the deposit, withdrawal or transfer, the Company may be unable to correct the mistake and the Customer may have to bear the losses.
    23. The Company reserves the right to request the reimbursement of the executed payment which was made as a result of an error, regardless of cause.
    24. The Company may hold the Customer’s funds and the funds of other Customers in the same bank account or e-wallet.
    25. The Customer’s funds are treated by the Company as its own in order to secure and cover the Customer’s present and future obligations to the Company. The number of outstanding liabilities may be automatically deducted from the Customer’s funds accumulated on the Account.
    26. It is agreed that the Company has the right to transfer the Customer’s funds to his/her legal successors upon receipt of the certified documents confirming the right to the Customer’s funds.
    27. The Company is entitled to receive fees from the Customer for any services provided to the Customer and also the compensation for any costs and other expenses incurred by the Company for the provision of the services, in the amount or percentage rates specified by the Company. The Company has the right to change the type and the amount or percentage rate of fees, without any prior consultation or prior consent from the Customer. The further using of the Company’s services by the Customer shall constitute the binding acceptance of the changes.
    28. The Company is not obligated to disclose or provide to the Customer any detailed information or evidence about fees, taxes, costs, and other expenses incurred by the Company in connection with the services provided to the Customer.
    29. The Company may deduct the amount of fee, compensation or interest from the Customer’s funds accumulated on the Account. If the Customer does not have sufficient funds to cover its liabilities, the Customer must deposit additional funds immediately at the request of the Company.
    30. The Company may charge the Customer interest on any amounts due which are not paid in accordance with the rate set by the Company. Interest shall accrue on a daily basis.
  6. Betting and winnings
    1. The Customer using the Company’s services may place bets after logging-in the Customer’s account through the Company’s Website.
    2. The Customer may place the following bets:
      1. UP – when the Customer assumes that the price of the asset of the bet should go up in a given time;
      2. DOWN – when the Customer assumes that the price of the asset of the bet should go down in a given time.
    3. The Company reserves the right to set out the specific restrictions and limits relating to the betting by the Customer. Such restrictions and limits may be amended, increased, decreased, removed or added at any time. The Company is not responsible for any negative consequences resulting from the restrictions and limits and the Customer does not have any claims against the Company.
    4. The betting with no account balance or with a negative account balance is not possible. The bet shall be accepted by the Company only when the Customer’s account balance is sufficient to cover the stake.
    5. The Company, at its sole discretion and without the notice, is authorized to void any bet and to cancel any winning, in particular, when:
      1. the Customer’s account balance is not sufficient to cover the stake for the bet;
      2. the Customer opened more than one account;
      3. the bet was placed by the Customer who provided untrue, inaccurate or incomplete information during the registration process or other information associated with the Customer’s account;
      4. the bet has been placed by the Customer who is or was involved in any unlawful or fraudulent activity relating to the placing of bets, the operation of the Customer’s account or relating to the Website or services offered by the Company;
      5. the bet was placed by the Customer who, at the time of placing the bet, was under 25 (twenty-five) years old or under other higher legal age in the country of the Customer’s residence.
    6. In cases specified in point 5 above, the Customer cannot claim the pay-out of any winning and the Company is not responsible for resulting consequences, in particular for the Customer’s losses and damages and the Customer does not have any claims against the Company.
    7. Each bet may be cancelled by the system, regardless of the Company, in case of lack of information about the value of rates from the Company’s providers of data feed.
    8. The Customer cannot use robotic, mechanical, electronic or other devices to automatically make decisions and place bets, except the ones provided and duly authorized by the Company.
    9. The Company may inform the Customer about the winning through the Customer’s account or the Website. In addition, the Company may inform the Customer about the winning by e-mail, SMS or in any other way.
    10. Only the Customer who registered and opened the live account and who placed bets and played for real money (including the Bonus) is entitled to the winning.
    11. Each winning is subject to taxation with the 20 (twenty) % income tax rate.
    12. The Company reserves the right to set out additional restrictions and limits relating to the Customer’s winnings.
    13. The winnings shall be added to the balance of the Customer’s account, except the winnings from the services covered by the insurance. The Company may decide, at its own discretion, that the winnings from the services covered by the insurance shall not be added to the balance of the Customer’s account but the winning shall be transferred directly to Customer’s bank account by the insurer.
    14. The pay-out of winnings (in whole or in part) shall be executed by the Company upon receipt of the relevant request from the Customer.
    15. The pay-out time of the winnings from the services covered by the insurance depends on the time of payment of winning by the insurer. The Company is not obligated to pay-out any winning from the services covered by the insurance and the Customer does not have any claims against the Company.
    16. In case of a dispute concerning any bet or winning, the Company has the right to withhold the payment of the winning until the dispute resolution.
    17. The Company prior to executing of any pay-out of winnings, including pay-outs of the winnings from the services covered by the insurance, is entitled to carry out the KYC Procedure in accordance with section IV point 9 and section V points 7 and 9.
    18. The Company reserves the right to request the reimbursement of the unduly executed pay-out of any winning or which was made as a result of an error, regardless of cause. Also, the Company reserves the right to request the reimbursement of the executed pay-out of any winning from the services covered by the insurance in case of the insurer’s claim of repayment of the winning, regardless of the reason.
    19. The Company’s records shall prevail with regard to the content of all bets. In the event that any records are incorrect or invalid for any reason, the Company reserves the right to correct the records and to change relevant data in the Company’s system. All winnings resulting from the incorrect or invalid records shall be amended.
  7. Privacy policy
    1. The Company understands the importance of confidentiality and privacy of the information relating to the Customer and services provided to him/her. The information is provided by the Customer during the registration process and later kept confidential for the Company’s purposes.
    2. The Company collects the information about the Customer directly from the Customer, especially during the registration process and from other persons/entities. This information mainly includes the Customer’s personal information. The commonly available information or already possessed by the Company without the duty of confidentiality shall not be regarded as confidential.
    3. The Company may also collect the information about the Customer’s use of the Company Website, in particular about the frequency of the visits, the time spent on the Website and about the actions taken.
    4. The Company stores the information relating to the Customer in the Company’s databases in a manner which ensures their security and integrity. The Company undertakes actions and applies means to protect the information relating to the Customer from the access by unauthorized persons.
    5. The Company is permitted to use and disclose the information relating to the Customer which are required for the provision of services.
    6. The Company may use the information relating to the Customer in order to provide the information and updates about the Company’s activity, including the promotion and marketing information, especially through the Customer’s email or by the phone.
    7. The Company has the right to disclose the information relating to the Customer to the third parties, in particular in the following circumstances:
      1. in the cases provided by applicable law;
      2. at the request of a court or other relevant public authority;
      3. in order to take any necessary legal or administrative actions, including to pursue claims through the court or amicably;
      4. to the third parties to the extent required for the provision of the services to the Customer;
      5. to complete the anti-money laundering procedures;
      6. to the Company’s professional advisors, provided that the advisor shall be informed about the confidentiality of provided information and obligated to maintain confidentiality;
      7. to the service providers who create, maintain or process databases, offer recordkeeping services, email transmission services, messaging services or similar services which aim to assist the Company to collect, storage, process and use the information relating to the Customer;
      8. to the service providers for statistical purposes;
      9. to the marketing service providers, especially to the call centres, in such case the Company shall disclose only the Customer’s contact details;
      10. at the Customer’s request or with the Customer’s consent;
      11. to the legal successors of the Customer;
      12. to the affiliates of the Company or any other company in the same group;
      13. in other necessary cases not provided in this point.
    8. The telephone conversations between the Customer and the Company may be recorded and kept by the Company. The recordings of conversations are the sole property of the Company. All such recordings of conversations may be used by the Company, among other things, in the case of a dispute between the Company and the Customer. The Company is not obligated to make available the recordings of conversations to the Customer.
    9. The Customer accepts that the Company and any other affiliate of the Company or any other company in the group may make direct contact with the Customer, in particular by phone and email, in order to offer their services and products.
    10. The Company shall not store the information relating to the Customer longer than required. In many cases, the information may be stored for considerable periods of time. The retention periods shall be determined considering the type of stored information and the purpose for which the information was collected.
    11. At any time, the Customer may request to change or delete the personal information. The Company shall change or delete the information in accordance with the Customer’s instructions, except when their further storage is required by the applicable law or in order to secure the interest of the Company.
  8. Termination of the agreement
    1. This Agreement is concluded for an indefinite period of time.
    2. The Customer has the right to terminate this Agreement, for any reason, upon 7 (seven) business days’ written notice which should be sent to the Company by email at [email protected], provided that the Customer does not have any placed bet, the balance of the Customer’s Account is positive and the Customer is not obligated to pay any amount to the Company. The agreement termination notice is effective, and the notice period is counted from the date of receipt of the notice by the Company.
    3. The Company may terminate this Agreement, for any reason, upon 7 (seven) business days’ notice which should be sent at the Customer’s e-mail address used for the registration of the Account. The Agreement termination notice is effective at the time of sending and the notice period is counted from the date of sending the notice to the Customer.
    4. At any time, the Company has the right to terminate this Agreement immediately by sending notice to the Customer’s email address used for the registration of the Account, in particular, when:
      1. the Customer is under 25 (twenty-five) years old or under other higher legal age in the country of the Customer’s residence;
      2. the Customer is a resident of the Prohibited Territory or any other country or territory where the provision of services by the Company is contrary to the applicable law;
      3. the Customer opened two or more accounts in the Company;
      4. the information provided by the Customer during the registration process is untrue, inaccurate or incomplete;
      5. the Customer did not provide the proofs mentioned in section IV point 9 or provided proofs are not sufficient;
      6. the Customer did not provide the proofs mentioned in section V point 7 and 9 or provided proofs are not sufficient;
      7. the Customer violates any of the provisions of this Agreement;
      8. the Customer does not perform any of the obligations under this Agreement;
      9. the Company does not have contact and cannot engage any contact with the Customer;
      10. the Customer involves the Company, directly or indirectly, in any type of fraud;
      11. the Customer dies;
      12. the suspicion of abuse, fraud, forgery or any other activities taken by the Customer which are contrary to the applicable law or good customs.

      The Agreement termination notice is effective at the time of sending.

    5. After the submission of the agreement termination notice by either party of this Agreement, all unpaid amounts by the Customer to the Company shall become instantly due and payable. The Company has the right to deduct all the Customer’s due obligations from the funds accumulated on the Customer’s Account. Upon the termination of this Agreement, the amount remaining in the Customer’s Account shall be returned by the Company to the Customer’s bank account or to the Customer’s e-wallet. Section IV point 24 shall apply.
    6. In case of suspicion of taking actions by the Customer which are contrary to the law, provisions of this Agreement or good customs, the Company may, in particular:
      1. immediately terminate this Agreement;
      2. void any bet placed by the Customer;
      3. temporarily or permanently limit the Customer’s access to the Company’s services;
      4. temporarily or permanently limit the Customer’s betting activity;
      5. cancel the Customer’s winnings or refuse to transfer or withdraw the Customer’s winnings;
      6. take any legal actions against the Customer in order to cover losses and damages incurred by the Company.
    7. In the event of termination of this Agreement with immediate effect, all bets placed by the Customer shall be voided, and all winnings shall be cancelled. Also, the Company has the right to reverse all the Customer’s actions deemed to be contrary to the interest of the Company. At the Company request, the Customer is obligated to return the paid winnings to the Company’s bank account or to the Company’s e-wallet, depending on the way that the winnings have been paid.
    8. After the submission of the agreement termination notice by either party of this Agreement and before the end of notice period:
      1. the Company may limit the Customer’s access to the Company’s services;
      2. the Company may limit the Customer’s betting activity;
      3. the Company is entitled to refuse to accept the new bets from the Customer;
      4. the Company is entitled to refuse to transfer or withdraw the Customer’s funds from the account if the Customer has any liabilities to the Company.
  9. Limited liability
    1. The Company makes no warranties, express or implied, regarding the provided services.
    2. Due to the fact that the Company’s system is based, inter alia, on the computer networks and the Internet, the Customer accepts that the use of the Company’s services may be interrupted because of the circumstances beyond the control of the Company. The Customer understands and accepts that the Company may not be able to inform the Customer about this type of interference.
    3. The Company is not liable for any losses, costs or other expenses incurred by the Customer and for the Customer’s obligations resulting from any placed bet. The Customer is solely responsible for all placed bets and for their results.
    4. The Company is not liable for any delays or other errors caused during the use of the Company’s services and for resulting consequences, regardless of the cause of delay or error.
    5. The Company makes no guarantees that the Website, emails, phones and any other means needed to provide the services will always be available and will always work.
    6. The Customer is obligated to cover, at the Company’s request, all obligations of the Company and losses, damages, costs or other expenses incurred by the Company in relation to the provision of services to the Customer and to the enforcement of the Company’s rights under this Agreement, regardless of their cause.
    7. The Customer is obligated to defend, indemnify and hold harmless the Company against any liabilities, claims, demands, actions, damages, losses, costs or other expenses, including but not limited to reasonable attorney’s fees, arising out or relating to the Customer’s use of the Company’s services, violation of provisions of this Agreement or law and violation of any rights of the third parties.
    8. The Company’s directors, shareholders, employees, agents and other third parties acting on the Company’s behalf are not responsible for any of the Customer’s obligations, losses, damages, costs and for other expenses caused to the Customer during the provision of services and taking actions under this Agreement.
    9. The Company does not bear any responsibility of actions, omissions and negligence of third parties, regardless of whether the third party is associated with the Company or not.
    10. The Customer acknowledges that the Company bears no responsibility if an unauthorized third party has access to the information about the Customer and his/her activity on the Account, in particular when the information is sent by using the Internet, email, fax or any other electronic communication means.
    11. The Company has the right to deduct any claims against the Customer from any Customer's claims against the Company. The Customer may deduct the claims against the Company from the Company’s claims against the Customer only with the prior Company’s consent expressed in writing.
    12. Any of the Customer’s claims arising in connection with the performance of this Agreement may be brought against the Company within 3 (three) calendar months from the date of action or omission of the Company being the basis of the claim. After the indicated time the claim expires.
  10. Communication
    1. The official language of the Company is English, although for the Customer’s convenience some communications between the Customer and the Company may be held in other languages. In the event of any discrepancy between the English language version and the other language version, the English language version shall prevail.
    2. All notices, statements, requests, orders or instructions should be sent by the Customer to the Company by email at [email protected] These methods of communication are considered a written form. All notices, statements, requests, orders or instructions sent by the Customer in another language than English are not binding on the Company and the Company is not obligated to take any action on the basis of them.
    3. The Company may communicate with the Customer through the Website, email, postal services or commercial courier services. Indicated methods of communication are considered a written form. The Company may also communicate with the Customer by phone. All communications sent by the Company to the Customer are considered to be effectively delivered:
      1. if are published on the Website – at the time of publication;
      2. if are sent by email – at the time of sending;
      3. if are sent by postal services – after 7 (seven) days from the date of sending;
      4. if are sent by commercial courier services – after 7 (seven) days from the date of sending;
      5. if are sent by phone – at the end of the conversation.
    4. In order to communicate with the Customer, the Company shall use the contact details provided by the Customer during the registration process. The Customer is obligated to notify the Company of each change in the contact details. The Customer acknowledges and agrees that all communications sent by email will be sent at the Customer’s email address provided during the registration process, regardless of later changes.
  11. Miscellaneous provisions
    1. The Customer confirms that he or she read, understood and accepts this T&C and all integral parts and that the provisions of this Agreement are legally binding and enforceable.
    2. Without prejudice to the provisions of this Agreement, the Company reserves the right to amend this T&C and all integral parts. All amendments shall be published on the Website in the form of the uniform text of the T&C or integral part. The further use of the Company’s services by the Customer constitutes the acceptance of all amendments.
    3. The Company has the right to change any information available on the Website from time to time. For the purpose of updating, the Customer has to visit and check the Website regularly.
    4. The Company does not violate any provisions of this Agreement and is not liable for any losses, damages, costs and other expenses incurred by the Customer in the case of non-performance or improper performance of the obligations under this Agreement by the Company when these situations are caused by the circumstances beyond the control of the Company, such as acts of God, acts of any government, acts of terrorism, wars, labour disputes, earthquakes, fires, and floods.
    5. The Customer accepts that this Agreement and all relations between the Company and the Customer are governed by the laws of Uganda. The Customer accepts that all disputes and claims associated with the performance of this Agreement shall be finally resolved by the competent courts of Uganda.
    6. If at any time, any provision of this Agreement is or shall be illegal, invalid or unenforceable in any respect, under the applicable law or the court verdict, then the other provisions contained in this Agreement remain in force.
    7. At any time, the Company may sell, transfer, assign to the third party or novate any or all of the Company’s rights, benefits or obligations under this Agreement. The Customer understands and accepts that the Company has the right to transfer the Customer’s Account and the Customer’s funds to the third party and to disclose and transfer to the third party all information relating to the Customer, including but not limited to the Customer’s documents, personal data, contact details, history of trading activity and correspondence with the Customer.
    8. The Customer is not entitled to sell, transfer, assign to the third party or novate any of rights, benefits or obligations under this Agreement.

July, 2019